SHIPPING & DELIVERY

We have several options available which may vary according to our delivery partners and desired destination countries. Shipping cost is calculated at the checkout and is based on the final weight of your entire order.

 

Please note that for orders destined for mainland China, are sent via the Royal Mail postal service only.

 

Orders placed before 17.00 (GMT) Monday – Friday will be shipped the same day. Orders placed after 17.00 (GMT) will be shipped the following working day, and orders placed on Friday after 17.00 (GMT) will be shipped the following Monday.

UK Delivery

 

Next Working Day

 

Next Working Day Pre 12pm

 

Saturday Delivery - For orders placed before 5pm on Friday (available only on request)

 

European Delivery

 

European Express 2-5 working days

 

International Delivery

 

Despatched on same day if placed before 5pm, delivery times are dependant on country and courier (Shipped via DHL/Royal Mail) 

 

Tracking & Delivery Time

 

You will receive a shipment email with your assigned tracking number the same day your order is shipped.

 

Please note that you are responsible for all import duties and taxes arising on the supply of our services outside the United Kingdom, and we will make no calculations or estimations in this regard.

 

Collections

 

We also offer collections from our Birmingham head office or France office during our opening hours, you can come to get your products from us anytime. Please email [email protected] or call our customer service team on 0121 582 5888. 

 

Appointments for High-Value Items

 

For a personalized experience with our high-value items, visit our Birmingham head office. Our team is available during business hours to assist with your selection and process your order on the spot. We accept cash (subject to value limits) and bank transfers. Stop by and let us help you find exactly what you need. Please note that we may require additional identification documents to ensure all transactions comply with English law.